There are endless ways you can move toward more personalized and self-directed services and be an agency that people choose based on the amount of choice and control you offer to customers. People looking for agency support can attend this session to learn what to seek in a person-directed organization. This session looks directly at your agency's specific operational practices. Learn why they need to change and develop a plan for them to shift in order to allow more service choice and control for customers.

“This inspired me to do more.”

Presenter: Gail Godwin
General Admission: $85