Offered 3 times during membership period!

There are endless ways you can move toward more personalized and self-directed services and be an agency that people choose based on the amount of choice and control you offer to customers. This is an excellent session (with a track record) for providers who want to look directly at their agency's operations and create an infrastructure that allows for person-direction within the organization. Learn why they need to change and develop a plan for them to shift in order to allow more service choice and control for customers. People looking for agency support can attend this session to learn what to seek in a person-directed organization. 

This is a practical training session with time to think and plan built in. Session includes 1 hour follow up session technical support. Break it up into 2, bring your friends, make it useful. Great for teams!

“This inspired me to do more.”

Available as a free selection with membership.
General Admission: $125.00

Looking for other dates? Check out our full training calendar.